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Practice Management

Mrs Caroline Maw

Dip.RSA, Pharm Tech - Practice Manager of The Greengates Medical Group

Ms Deborah Smithson

Finance Manager based at Cottingham Medical Centre

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Administration

Jan
Kyle

Based at Cottingham Medical Centre

Lindsey

Based at Cottingham Medical Centre (Mondays)

Sara

Based at Cottingham Medical Centre

Reception

Pat

Senior Receptionist based at Cottingham Medical Centre

Amie

Based at Cottingham Medical Centre

Annette

Based at Walkergate Surgery

Beverley

Based at Greenwood Avenue Surgery

Danielle

Based at Walkergate Surgery

Debbie

Based at Cottingham Medical Centre

Geraldeen

Based at Greenwood Avenue Surgery

Heather

Based at Minstergate Surgery

Jan

Based at Cottingham Medical Centre

Jayne

Based at Cottingham Medical Centre

Joy

Based at Greenwood Avenue Surgery

June

Based at Minstergate Surgery

Karen

Based at Minstergate Surgery

Kate

Based at Greenwood Avenue Surgery

Katie

Based at Walkergate Surgery

Lindsey

Based at Cottingham Medical Centre (Tuesdays and Wednesdays)

Rachel

Based at Greenwood Avenue Surgery

Sophie

Based at Walkergate Surgery

Sandra

Based at Greenwood Avenue Surgery

Receptionists are the front line of the surgeries and are the first point of contact for all patients and visitors.  They make appointments, check people in, give test results, take visit requests and telephone messages as well as keeping the doctors, nurses and whole surgery team running smoothly.

The reception is a very busy working area and they all try to handle queries and comments to the best of their abilities but may sometimes pass you on to another team member who is more able to deal with your query. 

The Group operates a strict Zero Tolerance Policy towards all staff and we actively send letters to those breaching this policy.

Secretaries

Helen

Based at Cottingham Medical Centre

Kathryn

Based at Walkergate Surgery (Thursday & Friday)

Vicky

Based at Greenwood Avenue (Monday & Tuesday only)

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